Returns

1. Notwithstanding the exceptions under art. 59 of the Consumer Code, the Client shall have the right to withdraw from any contract concluded pursuant to these general Conditions of sale, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several Products on one order are delivered separately, from the date the last Product was received.

2. To exercise a right of withdrawal, the Client shall, before the deadline indicated in paragraph 9.1 above, send an explicit declaration to Lady Giuliva s.r.l. of his intention to exercise the right of withdrawal using the withdrawal form enclosed and providing in the same e-mail, the order number.

3. After the procedure mentioned at paragraph 9.2 above, the Client will receive a withdrawal confirmation e-mail containing, in case the ordered Product has already been received, the RMA form to be included in the package, along with the instructions on how to return the Product, to be sent within and no later than 14 days to: GIULIVA HERITAGE via di Monserrato, 43 00186 Rome, Italy

The Client acknowledges and accepts that in the case of use of any discount code all returns are under the responsibility of the latter and all shipping costs, duties and taxes will be borne by the Client and will be deducted from the refund.  

4. Whether the Client has received the Product, he is required to return it to the above indicated address without undue delay and, in any event, within 14 days from the day that notice of such withdrawal was given. The deadline shall be met in case the Client returns the Product before the period of 14 days has expired. The Client shall be responsible for the direct risks and costs of returning the Products. If the Client exercises his right of withdrawal the cost to return the goods will be borne by the Seller.